Browser and cache
- Hard refresh: Cmd/Ctrl+Shift+R to bypass stale caches/service workers.
- Private window: if it works there, clear site data in your main browser.
- Update browser: use the latest stable release.
Extensions and cookies
- Disable blockers: ad‑blockers/script filters can delay or break requests.
- Allow first‑party cookies: avoid global blocks that break auth.
- Disable VPN/proxy: some rewrite headers and cause session errors.
Network and device
- Switch networks: Wi‑Fi ↔ mobile to rule out DNS/firewall issues.
- Try another device/browser: isolate local configuration conflicts.
- Free resources: close heavy tabs, free storage on mobile.
Mobile‑specific tips
- iOS: swipe‑close the webview app, relaunch, and retry after toggling airplane mode.
- Android: clear the site’s storage/cache in browser settings; ensure data saver is off for this site.
- Both: keep at least 1–2 GB free storage; low space hurts cache and performance.
Account and access
- Reauthenticate: sign out/in to refresh tokens; ensure device time/date are correct.
- Check visibility: private characters require owner access.
- Try other content: start from Popular to confirm core access.
Still not working?
Collect browser version, OS, time of failure, and the URL you tried. Contact support with those details. In the meantime, try a different character or device.